I want to take a moment to share an update with you on recent changes that may have impacted your Totsy experience.
Over the last year, Totsy has tripled its membership base, while increasing the number of brands and products we offer by 100%. It is this rapid growth that led Forbes to name Totsy among "America's Most Promising Companies" for 2012.
In order to continue to meet your needs and honor our commitment to serving you best, we are in the process of upgrading our systems. When complete, we will be able to offer an even broader range of products and services for your family at great prices.
Moms know best that things don't always go as planned and we recognize that while upgrading our systems, there have been a few bumps along the way. As part of the Totsy family, we believe that you deserve open communication about both the good and the bad and we welcome your feedback.
We're working hard to bring you a new and improved Totsy experience, and all should be resolved in the next few weeks.
Should you have any additional questions or require further assistance, please call Totsy Customer Service at (888) 247-9444. Customer Service is available Monday through Friday, from 9:00 a.m. to 7:00 p.m. EST.
Thank you for your patience.
Sincerely,
Guillaume Gauthereau
Totsy CEO
Over the last year, Totsy has tripled its membership base, while increasing the number of brands and products we offer by 100%. It is this rapid growth that led Forbes to name Totsy among "America's Most Promising Companies" for 2012.
In order to continue to meet your needs and honor our commitment to serving you best, we are in the process of upgrading our systems. When complete, we will be able to offer an even broader range of products and services for your family at great prices.
Moms know best that things don't always go as planned and we recognize that while upgrading our systems, there have been a few bumps along the way. As part of the Totsy family, we believe that you deserve open communication about both the good and the bad and we welcome your feedback.
We're working hard to bring you a new and improved Totsy experience, and all should be resolved in the next few weeks.
Should you have any additional questions or require further assistance, please call Totsy Customer Service at (888) 247-9444. Customer Service is available Monday through Friday, from 9:00 a.m. to 7:00 p.m. EST.
Thank you for your patience.
Sincerely,
Guillaume Gauthereau
Totsy CEO
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